PickleBet Privacy Policy

At PickleBet, we are committed to protecting your personal data and respecting your privacy while you use our sportsbook, racing and esports betting services. This Privacy Policy explains how we collect, use, store and share your information when you visit picklebet.com, use our PickleBet app, or otherwise interact with our services. PickleBet is operated by Puntaa Pty Ltd, trading as PickleBet, and licensed as a Sports Bookmaker in the Northern Territory, Australia. By creating an account or using PickleBet login credentials to access our platform, you agree that we may collect and process your data as described below.

Information We Collect

We collect several categories of information from you when you register for a PickleBet account, place a bet, enter a fantasy contest, or contact our support team. This includes information you provide directly and information we gather automatically as you interact with our services.

• We collect your name, date of birth, residential address, email address and phone number when you register for PickleBet Australia or any other supported market.
• We collect identity verification documents, including proof of identity and proof of address, to comply with our licensing obligations under the Northern Territory Wagering Commission.
• We collect payment information, including card details processed through our PCI-DSS compliant payment provider, bank account details for withdrawals, and transaction history.
• We collect your betting activity, wagering history, fantasy contest entries, promotional participation, and use of any PickleBet bonus code, PickleBet promo code or referral code.
• We collect technical data such as your IP address, device identifiers, browser type and operating system, which we use to enforce our one-device policy and detect irregular account activity.
• We collect communications you send us via live chat, our Contact Us form, or email to support@picklebet.com.

How We Use Your Information

We use the information we collect to operate our services, verify your identity, process deposits and withdrawals, and manage your participation in PickleBet promotions. Our use of your data also supports responsible gambling tools, fraud prevention and compliance with Australian gambling law.

• We use your data to open and maintain your account, authenticate your PickleBet login, and provide access to sports betting, racing and fantasy esports contests.
• We use your data to process a PickleBet deposit bonus, PickleBet deposit match, PickleBet sign up bonus or any other PickleBet bonus cash offer, and to verify that turnover requirements have been satisfied before releasing withdrawals.
• We use your data to calculate and pay winnings, apply applicable win limits, and manage PickleBet withdrawal times in accordance with our processing schedule.
• We use your data to detect duplicate accounts, prevent abuse of promotional offers, and investigate irregular betting patterns as set out in our Terms and Conditions.
• We use your data to communicate with you about your account, respond to queries raised through PickleBet support live chat Australia, and send service-related notifications.
• We use your data to comply with our regulatory obligations, including reporting requirements to the Northern Territory Wagering Commission and, where applicable, issuing tax forms such as an IRS Form 1099 to United States residents winning more than US$600 in a year.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the PickleBet app to remember your preferences, keep you signed in, and understand how you use our services. Cookies also help us track the device and IP address associated with your account, which supports our security measures and our policy limiting each account to a single registered device. You can control cookie settings through your browser, although disabling certain cookies may affect your ability to use some features of our platform.

How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties where necessary to operate our services and meet our legal obligations.

• We share data with payment service providers to process deposits and withdrawals securely.
• We share data with identity verification services, credit reference agencies and fraud prevention databases to confirm your identity and eligibility to use PickleBet.
• We share data with the Northern Territory Wagering Commission and other regulators where required by our licence conditions.
• We share data with tax authorities where required, including reporting obligations applicable to international users.
• We share data with self-exclusion registers, including Betstop and relevant state schemes, where you have requested self-exclusion.
• We may share data with our parent, subsidiary and affiliate companies for administrative and compliance purposes.

Data Security

We maintain technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Card numbers are not stored on our systems and are transmitted directly to our PCI-DSS compliant payment processor. We restrict access to personal data to employees and contractors who need it to perform their duties, and we monitor our systems for suspicious activity, including irregular patterns associated with abuse of PickleBet promotions or PickleBet bonus offers.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations. Records relating to every promotion, including any PickleBet affiliate code, pickle bet affiliate code or pickle bet bonus code used on your account, are kept for at least 12 months. Where your account becomes dormant or is closed, we retain data as required by law before secure deletion or anonymisation.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. You can exercise these rights by contacting our support team.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain uses of your data, including marketing communications about PickleBet promotions.
• You can request details of the third parties with whom we have shared your data.

Age Verification and Eligibility

We only provide our services to users who are at least 18 years old, or the age of majority in their jurisdiction, whichever is greater. We verify your identity and age against third-party databases and credit agencies before allowing full access to PickleBet sports betting and fantasy contests. Accounts not verified within 14 days of opening may be closed automatically. We reserve the right to request additional documentation at any time and to deny access to anyone at our sole discretion.

International Users

While our core markets are Australia and New Zealand, we accept users from other jurisdictions where participation is not prohibited. Where applicable, we apply relevant tax reporting obligations to international users, and we maintain currency processing in AUD, NZD, USD and EUR. Users relying on the PickleBet app or PickleBet app APK download should ensure that use of our services is lawful in their location, as we block access to pay-to-play contests and betting from restricted jurisdictions.

Responsible Gambling and Data

We apply default self-limits to accounts and use your account data to enforce deposit limits, self-exclusion requests and dormancy rules. If you register for self-exclusion with us, the NTWC, SA Consumer and Business Services, or Betstop, we use this information to prevent further access to our services in accordance with your request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically. Continued use of PickleBet after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact our team by email at support@picklebet.com, through PickleBet support live chat Australia, or via the Contact Us form available on our platform.